Privacy Notice

Options for Care is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy notice.

This privacy notice provides an explanation as to what happens to any personal data that you provide to us, or that we collect from you. By using this site, you consent to the collection and use of information as outlined. If we decide to change our privacy policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it.

When you supply any personal information to Options for Care, we have legal obligations in the way we deal with that information. We are committed to protecting and respecting your privacy. Whenever you provide personal information, we will treat your information in accordance with this privacy notice, in accordance with the General Data Protection Regulation (2016) and the Data Protection Act (2018).


What information we collect

In general, you can visit this site without telling us information about yourself. We might collect and process the following categories of data about you:

  • Information you give us. When you contact us, or interact with us in any other way, for example by emailing us, phoning us or filling in forms on this website. Options for Care may receive personal information about you, such as your name, email address, postal address, telephone number or other identifying details.
  • Information we collect about you. This includes information that we collect automatically about your visit during your time on this website. It typically involves technical information and is collected using small data files called ‘cookies’. This information helps us to provide you with a good experience when you browse the website and is also used to indicate where the website requires improvement. For more information on cookies please see our Cookie Notice (below).
  • Information we receive from other sources. In certain instances, we collect and use your personal information by relying on the legitimate interest legal basis. This is because when you, for example, request to receive services or be considered for employment opportunities with Options for Care, we have a legitimate organisational interest to use your personal information to respond to you and there is no overriding prejudice to you by using your personal information for this purpose.


How is your information used?

  • We use your personal information to give you the information, support, or services you ask for.
  • We use your information for internal administrative purposes (such as monitoring the success of recruitment initiatives).
  • We may use your information to send you communications about our work and how you can help us to help you, for example, information about current job opportunities. You can let us know if you would prefer not to receive these communications at any time by emailing our Data Protection Officer (
  • We use your personal information consider, and respond to, complaints, legal claims or other issues.
  • Some non-personally identifiable information may also be used for the following purposes
    (a) Recruitment statistical analysis
    (b) Recruitment admin and support
    (c) Technical admin

We may combine your information with other information (for example, from public records). Where we combine this information with information you give us, we will only use this combined information for the purposes set out above (depending on the types of information we receive).


Who is information shared with?

Options for Care will never share, sell or swap your details with any third parties for the purposes of their own marketing or the monetising of your data. We may disclose your personal information in the following circumstances:

  • To suppliers or service providers, only where necessary to directly assist with responding to your query.
  • We always require that any third parties comply strictly with our instructions and data protection laws and we will make sure that appropriate controls are in place.
  • Where we are under a duty to disclose your personal information in order to comply with any legal obligation (for example to government bodies and law enforcement agencies), or in order to enforce or apply our rights or to protect Options for Care, for example in cases of suspected fraud or defamation.



In order to provide our services, we may need to transfer the personal data we collect about you to outside of the EEA. We will take all reasonable steps to ensure that that your personal data is treated securely in a way that is consistent with and which respects the Data Protection Legislation.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of any data transmitted to the site, and any such transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to prevent unauthorised access.


Third party websites

This website may include links to other sites, not owned or managed by Options for Care. We cannot be held responsible for the privacy of information collected by websites not managed by us. We do not accept any responsibility or liability for their policies whatsoever as we have no control over them.


Cookies Notice

Cookies are small text files placed on your computer by websites you visit. They are widely used to make websites work more efficiently for visitors, and to provide information to the owners of the site. Some of the cookies we use are essential for parts of the website to operate. We use cookies on the website for our own internal purposes, to track how users navigate through the website. This helps us to evaluate and improve the website and our online services. We also use cookie technology with our online registration forms to ensure we maintain your confidentiality and security as you move through secure or password protected areas of our website.

The cookies that we use can be split into the following categories:

  • Necessary cookies. These are cookies that are required for the operation of the Site. They include, for example, cookies that enable you to log into parts of the Site.
  • Analytical cookies. These cookies allow us to recognise and count the number of visitors to the Site and to see how they move around within the Site when they are using it. This helps us to improve the way the Site works, for example, by ensuring that users are finding what they are looking for easily.
  • Third party cookies. These are used by third parties (such as Google) to enable their services to work, for example Google Captcha on forms or Google Maps. Some third parties use their cookies for advertising purposes. We have no control over these cookies and provide a link to the third party’s privacy policy/notice, where you may have the option to opt-out of their data collection.

We use information derived from cookies in order to:

  • compile statistics on how our website is being used, which can help us to improve our website and online services.
  • facilitate users’ ability to navigate through the website.
  • ascertain whether the website is operating effectively.

Managing cookies: In your web browser you can control which types of cookies you allow. You can turn cookies on or off using your browser’s settings. You can also delete cookies and clear your browser’s cache (history).


If you’re under 16 years of age

If you’re aged 16 or under, you must get your parent/guardian’s permission before you provide any personal information through the website or via contact details provided through this website.


Your rights:

You have the following rights under law in respect of your personal information:

  • The right to be informed about the collection and use of your personal information;
  • The right of access to your information to verify the legality of our use of it;
  • The right to request that inaccurate or incomplete information about you is rectified;
  • The right to request the deletion or removal of your information where there is no further reason for us to use it (such as you have withdrawn your consent or we no longer have a contract with you);
  • The right to restrict the use of your information;
  • The right to obtain and reuse the information that we have about you for your own purposes;
  • The right to object to certain uses (such as for marketing purposes); and
  • The right not to be subject to a decision that has a legal effect on you that has been based on an automated decision.

Should you wish to exercise any of these rights, you may do so at any time please contact our DPO at

If you feel that your rights have been breached in any way, you should contact our DPO at or lodge an official complaint with the Information Commissioner’s Office via their website ( or by writing to: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF.


Your choice

Where you have provided your consent for our use of your personal information, you always have a right to withdraw your consent at any time.

It is always your choice as to whether you want to receive information from us. If you do not want us to use your personal information in certain ways, please indicate your preferences on any form or whilst otherwise contacting us via any method which collects your personal information.

You can opt-out of receiving direct information from us at any time. Simply contact to let us know your updated communication preferences or call 0121 523 5573.


Changes to this notice

We may change our privacy notice from time to time so please check back periodically.

This privacy notice was last updated February 2020.